Job of the Day – Quality Assurance with TriNet

Dec 2nd, 2011Comments Off
Since 1988, thousands of companies throughout the United States and Canada have placed their trust in TriNet to help them manage their Human Resources more strategically and cost-effectively. We give our customers the economies of scale they need to access and deploy Fortune 500-caliber payroll, benefits, and HR services. TriNet has a nationwide presence, an experienced management team, and belongs to the Inc. Magazine Hall of Fame for being one of the fastest growing, privately-held companies for five consecutive years. We are a mature organization that embraces and rewards both bold strategy and disciplined execution.
The Quality Manager located in Reno, NV or Bradenton, FL must have a successful track record of leading Process Improvement projects within Service Operations and managing a process Improvement team to achieve large operational improvement initiatives leveraging a range of Process Improvement methodologies, including 6 Sigma. The candidate should be an effective change leader, innovator, and teacher/mentor on the application of Process Improvement and Six Sigma tools. Their interaction with cross funcational teams along with executive, middle, and front-line levels should stimulate innovative thinking by posing new ways of doing things and challenging conventional wisdom. In this role you will be need to operate in a fast paced environment, be analytical and process driven by nature, have a desire and passion for leading continuous improvement activities, and be comfortable presenting information to any level in the organization. Most importantly, the candidate must be able to drive towards results by demonstrating they can achieve a successful balance between taking a textbook approach and a pragmatic approach to their methodology.
Job Duties
  • Responsible for identifying systemic issues and determine methods for improvement.
  • Integrate and develop quality processes that meet business needs across the organization. 
  • Lead multiple, cross- functional and/or cross-departmental projects and initiatives for service and quality assurance.
  • Leverage tools and technology to define, create and publish Service Operations procedures.
  • Produce high quality Process content for operational communications in compliance with certification standards.
  • Monitor and measure the use of the process documentation to determine value-add for end-users
  • Proactively develop a network of internal and external process experts
  • Responsible for delivery of workshops, one-on-one guidance and troubleshooting of new or existing process content and tools.
  • Establish, oversee and prepare Service Operations for certification
  • Member of Quality team leadership for the implementation of Service Operations Quality communication approach.
  • Manage, lead and motivate team members with clear goals and objectives.
  • Define, Develop, Publish and Track KPIs for Process Improvement, Policy Development and Certification standards.  
 
Job Responsibilities
  • 7 plus years in a  process improvement  type role
  • Proven ability to assess organizational process needs to design and deliver innovative solutions
  • Previous experience and proficiency in data analysis & process improvement, particularly within the HR or PEO Industry.
  • Proven experience in leveraging PSFT Customer Relationship Management (CRM) for the development of system and process efficiencies.
  • Four year college degree orequivalent experience in quality assurance, procedure documentation, process Improvement; and certification representation.
  • Outstanding oral & written communication skills; collaborative and consultative interpersonal skills
  • Past experience with ISO, SCP or Six Sigma audits and certifications
  • Knowledge of business process review, improvement and re-engineering theory and procedures.
  • Proficiency in business or technical writing and can present information in layman’s language
  • Analytical and organizational skills; facilitation skills
  • Knowledge of business process review, improvement and re-engineering theory and procedures.
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